Rental Arrival Procedures /
Reservation Record Access

DO NOT CALL DISNEY  Disney DVC rental rules state that only the owner of the DVC points can make requests, room changes, check availability, add dining plans, magical express requests, etc. Contact us for any of those requests. If you call Disney pertaining to these matters before your rental date they will not execute your requests.

FASTPASS / MAGIC BAND SELECTION: Once you have your reservation, you can login at MY DISNEY EXPERIENCE AND MYMAGIC to make fastpass selections, reserve dining, customize your magic bands and create your custom itinerary.

PRE-CHECK-IN: A few days before your rental you want to pre-check-in to your resort so you can get a jump on room selections. There are two ways to do this: through the MYdisneyRESERVATION interface or through the MYdisneyEXPERIENCE interface. Note: sometimes only one of these works so make sure to try the other if one fails. We have described in detail below the process for each:


Click here to access the My Disney Reservation page
Scroll down and click on Using a Disney Vacation Club membership (although if you are staying at Aulani click on the Aulani link instead.
On the next page enter your CONFIRMATION NUMBER, last name, resort and date of arrival.
The pre-check page will open.

dvc pre-check-in dvc check in


Click here to access the My Disney Experience
If you have an account there login, else create one
From the top menu click on MY ITINERARY
Select the date of your arrival
If you resort pops up click on CHECK IN (see first image below)
If your resort does not pop up, you need to link your stay to MYdisneyEXPERIENCE (see second image below)

my disney experience dvc reservation linking


GETTING IN THE GATES: All DVC properties are protected by gates. To get in, show your legal photo ID. All adults must have photo IDs. The reservation is in YOUR NAME, not the DVC owner's name. So you should not tell the gate any name but your name, as disney employees only have you on their lists. You do not need any other document besides your photo ID and your reservation number.

DAY OF CHECK-IN: Note, that check-in at your resort is at 4pm. If you have to come earlier, goto the concierge and they can hold your bags for you while you eat or visit the parks. At 4pm, goto the front desk of your DVC resort and assuming you did the pre-check-in (above), you need to proceed to the counter that says ON-LINE CHECK-IN. They will already have your keys and welcome packet ready. Show them your photo ID and they will give you the packet, keys and magic bands if you did not receive them in the mail.

Note: (MULTIPLE RESERVATIONS) if your reservation contained more than one reservation number or you are staying in segments, ask the desk clerk how and when to check-in for your second reservation. If your room type if the same, ask them to combine your reservations so you don't have to move.

HOPPING RESORTS: If you need to change rooms because you have multiple reservations, make sure to ask the concierge desk how to do this the day before. In most cases they will get your bags for you when it is time to move.

MAGICAL EXPRESS: If you applied for magical express service from Orlando International, you should have received a magical express welcome packet in the mail. Follow the instructions shown to use magical express. DISNEY has their own area in the airport for guest pickup. If you did not receive a welcome packet in the mail for magical express, contact us asap to confirm you successfully signed up.

IDENTIFYING YOURSELF: While on your trip at the resort, do not confuse disney by saying things like "I am a guest of the owner, etc, etc." Disney has you in their system in your name. They identify you as you. And the desk will not care who the DVC point owner is. Please do not confuse them and always identify yourself as yourself.

PLANNING AND WAIT TIMES:  If you have a smart phone you can download a free planning and wait time app that will show ride wait times, places to eat and other critical information in real time. The app is 100% free. Download it before you go.

ARRIVAL TIMING:  We suggest getting to your lobby 90 minutes before the 4pm checkin to get the best rooms.  Disney has the best room selections early.


• You must have your photo ID to get into your resort.

• Arrival time is 4pm and Departure time is 11am. Disney does not extend.

• Giving disney a text number on pre-check in allowed them to text you your room number.

Have Questions?
please ask anything
We look forward to helping you secure and plan your trip. If you see a live chat icon on this page, give it a click, othwerwise click here for our contact page.

Many questions are also answered on our FAQ page.

We pride ourselves on quick responses.

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