Rental Arrival Procedures /
Reservation Record Access
DO NOT CALL DISNEY Disney Vacation Club rules state that only the owner of the DVC points can request room
adjustments, alter the guest party, add a room preference, check availability, add dining plans, etc. Contact us for any of those requests.
MAGIC BANDS / CONFIRM NAMES: Once you have your confirmation number, you can (and should) login at MY DISNEY EXPERIENCE AND MYMAGIC to link your trip, review guest names, reserve dining, order magic bands (optional) and
create your custom itinerary.
GETTING IN THE GATES:
All DVC properties are protected by gates. To get in, show your legal photo ID. All adults must have photo IDs. The reservation is in YOUR NAME, not the DVC owner's name. So you should not tell the gate any name but your name, as disney employees only have you on their lists. You do not need any other document besides your photo ID and your reservation number.
DAY OF CHECK-IN:
Resort check-in starts
at 4pm. If you have to come earlier, goto the concierge and they can hold your bags while you eat or visit the parks. At
4pm, goto the front desk of your DVC resort and present your photo ID and confirmation number. If you did not order magic bands, room
key cards will be available at the front desk.
Note: if you have received magic bands before arrival and disney happens to text you a room number, you can proceed directly to the room and do not need to visit the front desk. Text numbers can be given to disney during the pre-check-in
If your have multiple reservations (in different resorts or room types), you will need to do check-in again
at your second leg. If you have multiple reservation numbers back-to-back in the SAME RESORT, room type and room view
, inform the desk clerk
of your reservation numbers and make sure to ask them not to move you on the second leg.
RESORT BAG MOVES:
If you are changing rooms during your stay at DVC, make sure to ask the concierge desk for free bag movement help the day before the move. Disney
will come take your bags and bring them to the next leg while you eat and play.
Disney is not longer providing magic express service as of Jan 1st, 2022. Please refer to the Mears Connect
service page to apply for transport to and from
While on your trip, disney identifies you by your legal names, not the name of the DVC OWNER. Do not state the following to cast members: "I am a guest of the owner, I am a renter, etc." Disney has you in their system in your name and your reservation is a normal reservation. They identify you as you.
PLANNING AND WAIT TIMES:
If you have a smart phone you can download a free planning and wait time app that will show ride wait times, places to eat and other critical information in real time. The app is 100% free. Download it
before you go.
We suggest getting to your lobby 90 minutes before the 4pm checkin to get the best rooms. Disney has the best room selections early.
DVC RESORT PRE-CHECK-IN
A few days before your rental you will want to pre-check-in to your resort. This puts you ahead of all other parties for various check-in perks. Pre-check-in is done through the MYdisneyEXPERIENCE website as follows:
to access the My Disney Experience
If you have an account there login, else create one
At the top menu click on my plans
Scroll down to see your resort
Click on start check-in
If your resort date does not appear, link it
first (see image
DVC QUICK TIP
• You must have your photo ID to get into your resort.
• Arrival time is 4pm and Departure time is 11am. Disney does not extend.
• Giving disney a text number on pre-check-in allows them to text you a room number.