Rental Arrival Procedures /
Reservation Record Access

DO NOT CALL DISNEY  Disney DVC rental rules state that only the owner of the DVC points can make requests, request room adjustments, alter the guest party, check availability, add dining plans, magical express requests, etc. Contact us for any of those requests.

FASTPASS / MAGIC BAND SELECTION: Once you have your confirmation number, you can (and should) login at MY DISNEY EXPERIENCE AND MYMAGIC to link your trip, review guest names, make fastpass selections, reserve dining, customize your magic bands and create your custom itinerary.


GETTING IN THE GATES: All DVC properties are protected by gates. To get in, show your legal photo ID. All adults must have photo IDs. The reservation is in YOUR NAME, not the DVC owner's name. So you should not tell the gate any name but your name, as disney employees only have you on their lists. You do not need any other document besides your photo ID and your reservation number.

disney magic bandsDAY OF CHECK-IN: Resort check-in starts at 4pm. If you have to come earlier, goto the concierge and they can hold your bags while you eat or visit the parks. At 4pm, goto the front desk of your DVC resort and present your photo ID and confirmation number. If you do not have magic bands already, they will have some for you as well as a welcome packet.

Note: if you have received magic bands before arrival and disney happens to text you a room number, you can proceed directly to the room and do not need to visit the front desk. Text numbers can be given to disney during the pre-check-in procedure.

MULTIPLE RESERVATIONS: if your reservation contained more than one reservation number or you are staying in segments, ask the desk clerk how and when to check-in for your second reservation. If your room type is the same, ask them to combine your reservations so you will not have to move.

HOPPING RESORTS: If you need to change rooms because you have multiple reservations, make sure to ask the concierge desk how to do this the day before. In most cases they will get your bags for you when it is time to move.

MAGICAL EXPRESS: If you applied for magical express service from Orlando International, you should have received a magical express welcome packet in the mail. Follow the instructions shown to use magical express. DISNEY has their own area in the airport for guest pickup.

If you are sure you signed up for magic express service but did not receive a welcome packet in the mail, proceed directly (with your bags) to the DISNEY area in orlando international and tell the cast members you are registered but did not receive documentation via postal mail.

IDENTIFYING YOURSELF: While on your trip, disney identifies you by your legal names, not the name of the DVC OWNER. Do not state the following to cast members: "I am a guest of the owner, I am a renter, etc." Disney has you in their system in your name and your reservation is a normal reservation. They identify you as you.

PLANNING AND WAIT TIMES:  If you have a smart phone you can download a free planning and wait time app that will show ride wait times, places to eat and other critical information in real time. The app is 100% free. Download it before you go.

ARRIVAL TIMING:  We suggest getting to your lobby 90 minutes before the 4pm checkin to get the best rooms.  Disney has the best room selections early.


PRE-CHECK-IN: A few days before your rental you will want to pre-check-in to your resort. This puts you ahead of all other parties for various check-in perks. Pre-check-in is done through the MYdisneyEXPERIENCE website as follows:

Click here to access the My Disney Experience
If you have an account there login, else create one
At the top menu click on my plans (see image)
Scroll down to see your resort
Click on start check-in (see image)
If your resort date does not appear, link it first (see image).

my disney experience   dvc reservation linking   my disney experience


• You must have your photo ID to get into your resort.

• Arrival time is 4pm and Departure time is 11am. Disney does not extend.

• Giving disney a text number on pre-check-in allows them to text you a room number.

Have Questions?
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We look forward to helping you secure and plan your trip. If you see a live chat icon on this page, give it a click, othwerwise click here for our contact page.

Many questions are also answered on our FAQ page.

We pride ourselves on quick responses.

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