General Privacy Policy:

ACTIVE RENTERS and ACTIVE DVC POINT OWNERS:
If you are an active renter or an active DVC point owner who has listed points with us, additional privacy rules and guidelines are listed in the contract that you created when you signed up for service with us. Please refer to that document.

The following is our "general" privacy policy for all website visitors.

Data Controller
DVCreservations.com and its parent company WEBster Computing Services (referred to in this document as (“we,” “us” or “DVCreservations.com”) care about protecting the personal information of our customers and visitors who use our websites, products or services. This privacy policy provides details about how your personal information is collected, shared and used.

Questions or concerns concerning this privacy policy, as well as more specific points of contact (postal address / fax / etc) can be requested from this URL. The data controller on this website is DVCreservations.com and its parent company.

Information We Collect From You
You can choose not to provide information to us, but in general some information about you is required in order for you to use our website, request a service, ask us questions or get support. In the course of your use of our websites and services, we may obtain the following information about you:

Information you provide in live chat and well as contact, contract, signup or other forms: such as (but not limited to) your email address, your name, company name, phone number, billing address, credit card information, etc. We receive and store any information you provide us on our websites or give us in any other way.

Information we collect automatically when you use our websites: geographic location, browser type and version, browser history, ip address of connection, and transactional cookies. We may also collect information about your online activity and use of the websites, such as areas or pages of the websites that you visit, the amount of time you spend viewing pages, the number of times you return to a page, and other site usage data. We automatically collect this type of information to try to improve customer flow and to better personalize your experience.

Information we collect from Social Media: Information from third party social networking sites (such as your name, email address, pre-population information). Information collected varies by social networking site, and depends on the level of privacy settings you have in place at the social networking site. Please contact your social media provider for specifics on your privacy settings there.

Note well: If you are an active renter or an active DVC point owner who has listed points with us, additional privacy rules and guidelines pertaining to this section are listed in the contract that you created when you signed up for service with us. Please refer to that document.

Where We Store Information
We store data we collect in our server files, server system log files, back end databases and analytics systems, as well in our main office and backup computers and drives.

How We Use Your Information
We will use the information collected in order to conduct normal business and provide services and support for you. These uses include (but are not limited to):
  • To provide content delivery
  • To provide requested services and website pages
  • To provide you with customer support or requested information
  • To ensure proper functioning of our website services and features
  • To fine tune our advertising and marketing
  • To advertise and market third party products and services appearing on our website
  • To perform diagnostic and repair work on our servers and websites
  • To complete reservation orders, related transactions and requested actions.
  • Where we need to comply with a legal or regulatory obligation.
Payment information (credit card, paypal, etc) that you provide to us, including credit card data, will only be used to facilitate payment for our products and services as you request.

Note well: If you are an active renter or an active DVC point owner who has listed points with us, additional privacy rules and guidelines pertaining to this section are listed in the contract that you created when you signed up for service with us. Please refer to that document.

Who We Share Your Information With
By default DVCreservations.com and its parent company do not share your personal information with any other company. However, if you are an active renter or an active DVC point owner who has listed points with us, additional shared information privacy rules and guidelines are listed in the contract that you created when you signed up for service with us. Please refer to that document.

Information may be shared from time to time with our data center (COLOSTORE.COM) in order to facilitate maintenance, servicing and repair of our websites and databases.

If you request support on this signup page or a related website page, your contact information will be shared with A Timeshare Broker, Inc to facilitate them contacting you for a requested service.

Information may also be shared with tax and government bodies when it is required from such bodies under local law.

Public information: any information you may disclose on our blogs, review areas, message boards, or other public areas on our websites becomes public information. Exercise caution when disclosing personal data in these public areas.

Payment providers such as PayPal: if you make a payment on our websites, you agree that we may share data about you with the payment solution provider and vice versa in order to carry out the payment in question.

Unless specified, we do not sell or share your data to any other company.

Information you provide to Third Party Links and Sites
By using our websites, you may be directed to third party links (to Disney, Expedia, Amazon, etc). Our privacy policies do not apply on these third party sites and you should refer to their individual privacy and data collection policies.

Legal Authorities and Investigations
If, in our sole discretion, we believe we are required to do so (by government, security services or law enforcement), we may disclose your information to courts of law, law enforcement authorities and other relevant third parties, such as internet service providers, to conduct investigations, to prevent data breaches, to respond to third party or law enforcement subpoenas or court orders, to bring legal action, to prevent harm to others, to establish or exercise our legal rights, to defend against legal claims, or pursue other relief.

We also, in our sole discretion, reserve the right to disclose your information with third-parties in order to to investigate, prevent, or take action regarding illegal or suspected illegal activities, and to protect and defend the rights of our company and users of our services..

Cookie and data tracking Our sites may use cookies, tags, scripts, ip and location tracking and other similar programming in the course of conducting business.

SSL Encryption
Financial and credit card numbers are collected on this site via SSL encryption as well as proprietary encryption and safeguards.

Marketing, Updates and Email Contacts
We reserve the right to contact you by email to conduct business. You have the right and full opportunity to opt out of our communications by simply responding to said communication, following a removal link in the footer of some emails, or by contacting us here. We will act on these requests with speed.

If messages from us are part of a service that you signed up for, we do reserve the right to continue contacting you until that service is fulfilled. It is not possible to unsubscribe from messages related to service communications.

Information Retention Period
We retain your personal information to provide services to you and as otherwise necessary to comply with our business, accounting, tax record and legal obligations, resolve disputes, and enforce our agreements.

We will retain your personal information for no more than seven years from the last date you had services with us or used our website, unless we are otherwise required by law, tax purposes or other regulations to retain your personal information for a longer period.

European Union’s General Data Protection Regulation Rights
We will require you to verify your identity before responding to any requests. In relation to the rights below, we may have valid legal reasons to refuse a request.
  • You have the right to receive a subset of the personal information you provide us if we process it on the legal bases of our contract with you or with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by the third party
  • You may request that we erase the personal information we hold about you if you believe it is no longer necessary for us to hold the personal information, if we are processing it on the basis of your consent and you wish to withdraw your consent, if we are processing your data on the basis of our legitimate interest and you object to such processing, if you no longer wish us to use your data to send you emails or marketing materials, or if you believe we are unlawfully processing your data.
  • You have the right to know whether we process personal information about you, and to access data we hold about you and certain information about how we use it and who we share it with.
  • You have the right to require us to correct any personal information held about you that is inaccurate and have incomplete data completed.
  • You have the right to object to our processing of data about you.
  • You have the right to withdraw your consent for us to process your data.

Services to Minors
We do not knowingly collect personal information from children under 18, except names and ages (provided from an adult) when they are required to service rentals. If we become aware that a child under 18 has provided us with personal information directly, we will delete such information from our files.

Region of Data Storage
Your personal information will be collected, transferred to, stored in, and processed in the United States. All staff at DVCreservations.com and our parent company are located in the United States.

Right to Modify this Document
We reserve the right to modify this privacy policy at any time. If we decide to change this privacy policy in any material way, we will notify you here, by email, or by postal mail. In all cases, your continued use of any Services constitutes acceptance to any such changes.
Last update May 24th, 2018


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